About Us
The Frontline Pest Control Story
Frontline is a top pest control company that delivers premium residential pest management services through a customer-centric and employee-focused approach. As a people-first organization, we take pride in our values-driven culture and equip our team members with comprehensive resources to ensure exceptional client experiences.
Our Mission Statement
Our mission is to establish ourselves as the definitive authority for all residential pest control requirements. We are committed to implementing safe, efficacious treatment protocols that effectively eliminate pests while safeguarding your property and loved ones.
About Our Technicians
At Frontline Pest Control, service excellence is paramount to our operational philosophy. We recognize that engaging a pest management provider, regardless of cost considerations or promotional incentives, delivers value only when effective pest control is achieved. This commitment to efficacy forms the cornerstone of our professional pride.
Our comprehensive approach to quality assurance begins with regulatory compliance. All technicians obtain state-specific licensing and registration credentials to ensure proper product application. Their expertise is continuously enhanced through weekly educational sessions conducted by our resident entomologist, John, who remains accessible for immediate consultation when needed. Supplementing this internal knowledge transfer, monthly seminars feature industry specialists who contribute to our technicians' professional development.
Annually, we convene a company-wide recertification symposium where our technical staff participates in extensive educational programming. This event features presentations from renowned entomological authorities exclusively for our team. Recent contributors include Dr. Dini Miller from Virginia Tech's Department of Entomology, Dr. Karen Vale from the University of Tennessee Institute of Agriculture, and Dr. Michael Potter from the University of Kentucky's Department of Entomology. This educational investment represents a cornerstone of our professional development calendar and underscores our dedication to transforming our technicians into authoritative pest management professionals through continuous learning and skill enhancement.
Frontline's 17 Year History
Darren Kirkham and Darren Wright embarked on their entrepreneurial journey when they established Frontline Exterminating (now Frontline Pest Control) in 2008. Initially operating as a two-person enterprise, they handled all aspects of the business—from customer acquisition through door-to-door sales to service delivery and customer communications.
The company's first expansion came in 2004 with the addition of Regan Wright, who demonstrated exceptional potential for facilitating business growth. Jason Pickett joined the leadership team in 2005, after which the company experienced significant expansion, establishing eight offices across three states.
In 2008, the ownership team discovered an affinity for the DC Metropolitan Area, recognizing it as a market worthy of permanent investment. This strategic pivot led them to divest their existing multi-state operations and concentrate on establishing more offices in Maryland, Virginia, West Virgina, Delaware, and now Tennessee. Frontline has maintained a strong presence in these markets for over a decade while expanding its workforce to include more than 50 full-time professionals.
What began as an entrepreneurial venture has evolved into an organization with people at its core. The company remains steadfast in its commitment to maintaining service excellence regardless of growth objectives. Through this unwavering dedication to human capital and service quality, Frontline has established itself as a distinguished provider of pest management solutions within its service territories.
Justin Nichols
Justin serves as our regional director for Maryland operations. His academic credentials from Johns Hopkins University, complemented by his military service in the United States Air Force, have equipped him with exceptional training and expertise that significantly benefit both our organizational capabilities and client outcomes.
Joining Frontline Pest Control in 2010 as a Service Technician, Justin established a solid foundation through hands-on field experience. His commitment to knowledge acquisition and service excellence facilitated his progression through various functional roles across our sales, customer service, and operations departments. This multifaceted professional trajectory has provided him with comprehensive insights into our business model, reinforcing his understanding of the critical importance of delivering superior customer experiences.
Justin maintains multiple specialized licenses across various categories in both Maryland and Virginia jurisdictions. His demonstrated competence and versatility have established him as an integral component of our leadership team, contributing substantially to both our corporate objectives and client satisfaction metrics.
